Ever heard folks say- work on the top 20% of your client base? Retention and growth among your top clients is a smart investment of your time rather than constantly prospecting for new relationships. What does it take to build strong relationships? Owner of Promotional Partners, Olivia Scott recently addressed the topic of client retention with Virginia Bridges of the News and Observer's on going business series- Shop Talk. Take a look at the full story here and Olivia's Top 7 Tips:
http://www.newsobserver.com/2014/03/17/3696954/ask-the-experts-keep-top-clients.html
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