Ever heard folks say- work on the top 20% of your client base? Retention and growth among your top clients is a smart investment of your time rather than constantly prospecting for new relationships. What does it take to build strong relationships? Owner of Promotional Partners, Olivia Scott recently addressed the topic of client retention with Virginia Bridges of the News and Observer's on going business series- Shop Talk. Take a look at the full story here and Olivia's Top 7 Tips:
http://www.newsobserver.com/2014/03/17/3696954/ask-the-experts-keep-top-clients.html
Tuesday, March 18, 2014
Monday, March 3, 2014
Have We Been Your Hero?
In response to a recent poll of our client base, we asked the question have we been a hero for you?
If so, what sets our service apart?
Was it our art development?
Was it our accessibility or our response time?
Perhaps it was an innovative idea?
Maybe a quick turn project you thought as impossible?
Did we source a product you thought could not be found?
Providing top notch service demands that we be aware of what our clients appreciate and value most in our relationship.
Looking for a quick link to share with a co worker that is not sold on the recall and reach of promotional marketing?
Here's a link to share:
Olivia Scott- owner, CAS
Apex's only certified advertising specialist, NC HUB status business since 2007
If so, what sets our service apart?
Was it our art development?
Was it our accessibility or our response time?
Perhaps it was an innovative idea?
Maybe a quick turn project you thought as impossible?
Did we source a product you thought could not be found?
Providing top notch service demands that we be aware of what our clients appreciate and value most in our relationship.
In response to our, “Have We Been Your Hero” contest, these comments yielded the top prizes!
1st place-Lisa – I'd like to thank Promotional Partners for
always being there when I need them-for all our school needs-staff
shirts, club wear, spirit wear to a more personal note of sorority gifts
and family reunion t shirts. Not only do they help me in getting the
merchandise in a timely manner at the best price, but they have helped
me create my ideas into reality. I love the personal attention and the
professionalism that the staff emulates every day. They are my go-to
dream team!
2nd Place– Leith Wholesale Network- I’ve worked with Promotional Partners since
2008. I’ve learned to stop asking if you they can do something, because
they always find a way to make things happen; it’s like having my own
fairy godmother to poof, just make it happen. They provide us quality
products, on time and direct us to new cool ideas that will get the
notice we want for employees or customers.
3rd place– CW22-MYRDC- Want great ideas? Want something fast? Want it done right? That’s Promotional Partners!
We use them for all of promotional events and client and station
apparel. And while most of us are busy…leave it to Promotional Partners
to keep on top of it and keep you informed. Never a worry! They can do
it!
We appreciate all those that submitted responses. Are you missing out on the latest branding tips? Make sure you and your co workers are signed up for our monthly newsletters like the ones attached. Looking for a quick link to share with a co worker that is not sold on the recall and reach of promotional marketing?
Here's a link to share:
http://player.vimeo.com/video/84678335
Olivia Scott- owner, CAS
Apex's only certified advertising specialist, NC HUB status business since 2007
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